Refund policy

Returns Policy

At Made2Go Hair, we want you to feel confident when shopping with us. If you need to return an item, we are happy to help where your return meets the requirements below.

14-Day Returns

You have 14 days from the date you receive your order to contact us if you would like to request a return.

To request a return, please contact made2gohair@gmail.com with your order number and a brief reason for your return. We will then provide the relevant return instructions.

Please wait for your return to be approved before sending anything back.

Condition of Returned Items

To be eligible for a return, items should be returned in their original condition and with all original packaging, tags, labels and accessories where applicable.

For hair and wigs, the item must be unworn, unused, unwashed and unaltered. This includes, but is not limited to, cutting, trimming, colouring, bleaching, tinting, chemical treatment, styling or otherwise altering the hair or lace.

Items should also be free from makeup, oils, hair products, perfume, smoke and other strong odours.

Where a wig or hairpiece includes lace, the lace should remain intact and uncut unless otherwise agreed with Made2Go Hair.

These requirements help us ensure that returned hair products are received in the condition required for us to properly assess the return.

Wrong, Damaged or Defective Items

If your order arrives damaged, incorrect, defective or materially different from what you ordered, please contact us as soon as possible.

To help us investigate the issue, we may ask you to provide clear photographs of the actual item received, along with any relevant packaging, labels, tags or other identifying details.

For hair and wig products, photographs may include the overall item and any area relating to the issue you have reported.

Please do not alter, wash, cut, style or otherwise modify the item before contacting us, as this may affect our ability to assess the issue.

Once we have reviewed the information provided, we will advise you of the appropriate next steps.

Return Approval and Instructions

All returns must be approved by Made2Go Hair before they are sent back.

Please do not send your order to an address shown on the parcel, invoice, website or any previous correspondence unless we have specifically provided that address for your return.

Once your return has been approved, we will provide the appropriate return instructions and, where applicable, a return shipping label.

Unauthorised returns may experience delays while we determine the appropriate way to process them.

Returns for Change of Mind

If you have simply changed your mind about your purchase, you may request a return within the applicable return period, provided the item remains in its original condition and meets the requirements above.

For hair and wig products, this means the item must remain unworn, unused and unaltered, with any applicable lace, tags, packaging and accessories intact.

Your statutory consumer rights are not affected by this policy.

Return Shipping

Where a return shipping label is provided by Made2Go Hair, please follow the instructions supplied with the label.

If you are responsible for arranging return postage, we recommend using a tracked service and keeping your proof of postage until your return has been fully processed.

Please do not use a return address unless it has been specifically provided by Made2Go Hair for your return.

Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law. These may include:

• Custom-made or personalised items
• Items that have been specially altered or customised at the customer’s request
• Gift cards
• Sale or clearance items where the terms of sale state that they are non-returnable
• Hair or wig products that have been worn, washed, cut, coloured, bleached, chemically treated or otherwise altered

This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

Exchanges

If you would like to exchange an item, please contact us first.

Where an exchange is available, we may ask you to return the original item in accordance with this policy and place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If you are located in the European Union and your purchase is covered by the applicable consumer protection rules, you may have a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable exceptions.

Any statutory cancellation rights will apply in addition to the return conditions set out above.

Refunds

Once your return has been received, it will be reviewed to confirm that it meets the applicable return requirements.

Approved refunds will be issued to the original payment method within the applicable timeframe.

Please note that a refund cannot be confirmed until the returned item has been received and assessed, except where applicable law provides otherwise.

Questions About Returns

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Email: made2gohair@gmail.com

We are always happy to help clarify the return process.